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Beginning March 16, all OPL locations will be closed in the interest of our patrons' health & well-being. Please do not return materials during this time. Due dates will be extended until OPL reopens.

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Frequently Asked Questions

Library Cards & Borrowing FAQs

General Questions

eCards

Renewals

Borrowing

Fines & Fees

Holds

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General Questions

What type of notifications can I receive about my library account? , collapsed

eCards

What is an eCard? , collapsed

How do I get an eCard? , collapsed

What is the difference between a full-access library card and an eCard? , collapsed

Who needs an eCard? , collapsed

I don't live in Douglas County. May I still apply for an eCard? , collapsed

What if I lose my eCard, forget my number, etc.? , collapsed

Will the eCard expire? , collapsed

Renewals

How do I renew my items? , collapsed

What is an automatic renewal (auto renewal)? , collapsed

How many times can I renew library materials? , collapsed

Can I still renew materials whenever I want? , collapsed

Will I be notified of items that are not eligible for auto renewal? , collapsed

How am I notified when an item auto renews? , collapsed

Can I opt out of auto renewal? , collapsed

If an item did not auto renew and I don’t return it on time, are there still fines? , collapsed

Does an auto renewal give me less time to borrow an item? , collapsed

Which items DO NOT automatically renew? , collapsed

Which items DO automatically renew? , collapsed

Library Cards

Why can't Sarpy County residents get a free Omaha Public Library card? , collapsed

My mailing address is in Omaha. Why should I have to pay for a library card? , collapsed

I'm a business owner. Can I get a library card to use OPL's business resources? , collapsed

I live outside Douglas County, but I own a business in Douglas County. Can I get a library card to use OPL's business resources? , collapsed

I'm currently staying at a shelter, halfway house, or treatment facility. Can I get a library card? , collapsed

Why can't the library provide my PIN (Personal Identification Number) over the phone? , collapsed

How do I renew my library card? , collapsed

Does my library card expire? , collapsed

How do I update my library card information? , collapsed

What if I forget my library card? , collapsed

I'm an educator. Can I check out items for my class? , collapsed

What if I lose my library card? , collapsed

What qualifies as an acceptable proof of address? , collapsed

Can I get a card if I don't live in Omaha? , collapsed

How do I determine if I live within Douglas County? , collapsed

How do I get a library card? , collapsed

Who can get a free Omaha Public Library card? , collapsed

Borrowing

Where can I return library materials? , collapsed

Can I find out what titles I have checked out from the library in the past? , collapsed

How long can I keep library materials? , collapsed

How many titles can I check out? , collapsed

Fines & Fees

How much are overdue fines and other fees? , collapsed

How do I pay my fines and fees? , collapsed

Are there fines on children's accounts? , collapsed

Holds

How do I place holds to reserve items? , collapsed

How many days do I have to pick up my hold? , collapsed

How do I change the location where I pick up a hold? , collapsed

How do I cancel an item I have on hold? , collapsed

Can I pick up holds for a family member or friend? , collapsed

Can I request an item to be picked up at any library? , collapsed

Can I suspend or pause my hold? , collapsed

Will I receive a notice when my hold is ready for pickup? , collapsed

How many holds can I place? , collapsed

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